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Add-On

Retsu Eris AI
Your personal assistant

Eris lives inside Retsu Portal and understands your operation as a whole. From stock, sales and listings to batches, clients and workflow activity, it can work across the full picture to help you move faster, while still confirming with you before actioning an important task.

Enquire About Eris What Eris Can Do

What Eris Can Do

Broadcast

Create Broadcasts

Draft and send broadcasts to your team and clients — from stocklist announcements to operational updates.

Analyse

Analyse Technician Performance

Ask about throughput, session times and KPI trends, and get answers without digging through spreadsheets first.

Items

Manage Items

Create, edit, move and delete items conversationally — batch changes that would take dozens of clicks happen in one request.

Valuation

Suggest Resale Value

Search live prices across eBay and TBS (The Broker Site), generate estimated pricing, review existing values and spot prices that look too low or too high.

Context

Understand Context

Eris understands the page you're on — ask "what's wrong with this batch?" and it knows which batch you mean.

Support

Open Support Tickets

Hit a problem? Eris can open a support ticket on your behalf, with the context already attached.

Eris Can Do The Work For You

Some jobs should never need a person to type them out by hand. Give Eris a little to go on, and it produces the finished result in seconds, ready for you to check and approve.

Instant Specifications

From make and model to a full spec sheet.

Enter a manufacturer and a model number. Eris builds a complete, structured specification for the device, ready to drop straight onto the stock record.

One-Click Listings

A full listing, in a single click.

When it is time to sell, Eris turns a stock record into a complete, channel-ready listing in one click, shaped for the marketplace you choose.

Full listing generation works with the MarketSync add-on.

Create complete listings in seconds, not in stages.

Use Eris with MarketSync to generate complete listings at the click of a button. Because Eris understands your stock and can read the data already captured inside Retsu, it can assemble a full listing in seconds and shape it for eBay, Shopify and WooCommerce without forcing your team through the same manual drafting every time.

  • Generate complete listings directly from the stock record
  • Optimise listing structure for eBay, Shopify and WooCommerce
  • Ask Eris to create a listing for a specific item, batch or stock record
  • Move your listing process into a more modern, AI-assisted workflow
Learn About MarketSync
Listing Creation

Ask for the listing. Eris does the first draft.

Whether you trigger it with a button or simply ask Eris to create a listing for a specific device, the result is a faster route from tested stock to channel-ready copy.

One-Click Listings Stock-Aware eBay Shopify WooCommerce
A cleaner listing workflow for teams that want speed without dropping consistency.

Automated AI Cosmetic Grading

Capture To Grade

Normalise grading without piling more pressure onto the bench.

Upload images through a smartphone connected to Retsu Erasure, or attach them directly to each device in Retsu Portal. When a device is submitted from Retsu Erasure into Retsu Portal, Eris can step in part-way through the workflow, review the images alongside hardware test results and apply the cosmetic grade Eris believes is the best fit.

01 Capture

Use smartphone photos in Retsu Erasure or upload images directly in Portal.

02 Submit

Send the device through from Erasure to Portal with the image set attached.

03 Review

Eris reads the images together with the hardware test context already on record.

04 Apply

The grade can be applied, held for review or restricted by your own rules.

The user stays in full control. You can choose whether to trust Eris' judgement, set a minimum confidence level and define the rules and restrictions around when AI grading can apply. The result is more consistent grading, less operator stress and a process that starts with only a few pictures.

Pricing that checks the market before you commit.

Eris can search live prices across eBay and TBS (The Broker Site), compare that view with the stock in front of you and return estimated pricing in seconds. It can also apply estimated pricing for you, review the values already on your records and tell you when something looks too low or too high before it turns into lost margin or a slower sale.

  • Search live market prices across eBay and TBS
  • Generate estimated pricing from live market context and captured device data
  • Apply estimated pricing for you directly in the workflow
  • Review existing prices and flag listings or stock records that look off-market
  • Help teams price faster without dropping commercial judgement
Market-Aware Pricing

Estimate, apply and review pricing with Eris.

Instead of pricing in isolation, Eris can use live market signals to support your team with better first-pass pricing and clearer warnings when a figure appears out of line.

eBay TBS Estimated Pricing Apply Pricing Review Pricing Outlier Alerts
Built to reduce underpricing, overpricing and guesswork across stock, listings and sales preparation.

Eris Has Your Back

Eris continuously monitors your stock and keeps an eye out for issues and discrepancies across the workflow. Instead of waiting for someone to notice something has drifted, Eris can surface the records that need attention before they turn into delays, missed sales opportunities or preventable compliance problems.

Age

Aging items

Spot stock that has been sitting too long, so stale inventory can be reviewed, repriced or moved forward before it quietly loses value.

Orders

Incomplete orders

Highlight orders that are missing key steps, records or follow-up actions before they create avoidable admin or dispatch friction.

Specs

Incorrect specifications

Bring attention to specification mismatches or unusual data patterns so listing, stock and sales records stay cleaner and more defensible.

Certs

Missing erasure certificates

Flag devices in a sales order that do not yet have the erasure evidence expected, helping the team catch compliance gaps before handoff.

Sync

Stale MarketSync listings

Identify listings that no longer reflect the latest stock position, helping you tighten up channel accuracy before buyers find the mismatch first.

More

And more besides

Eris is designed to keep widening its operational awareness, so it can keep surfacing the small issues that slow teams down when left unnoticed.

AI you stay in charge of.

Retsu leverages the use of AI without the full reliance on it. Eris is a co-pilot, not an autopilot.

  • Eris always confirms with you before actioning an important task
  • Every action Eris takes is attributed and logged, like any user
  • Human support remains available — UK premium support included
Eris chat inside Retsu Portal showing assisted resale-price guidance

Your operation, one question away.

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